Terms & Conditions

Updated effective from 1st April, 2024.

These terms and conditions (“User Terms”) apply to your visit to and use, of the Site whether through a computer or a mobile phone, the Service, and the Application, as well as to all information, recommendations and or services provided to you on or through the Site, the Service, and the Application.

This document is an electronic record in terms of Communications and Multimedia Act 1998 Act and Personal Data Protection Act 2010 whereby rules thereunder as applicable and the provisions pertaining to electronic records in various statutes.

By clicking on the “I ACCEPT” button, you are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If you do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND YallaGai IN RESPECT OF THE USE AND SERVICES OF THE SITE.

Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at https://www.yallagai.com

By accepting these User Terms, you also allow YallaGai to send you promotional emails and SMS alerts from time to time.

DEFINITIONS

All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

“Account” shall mean the account created by the Customer on the Application for availing the Services provided by YallaGai.

“Additional Fee” shall mean any toll duty, inter-state taxes, etc. as may not be included in the Fare but payable to any third party / government authorities for undertaking the Ride under Applicable Law

“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of Jordan.

“Application” shall mean the mobile application “YallaGai” updated by YallaGai from time to time.

“Convenience Fee” shall mean the fee payable by the Customer to YallaGai for the Service i.e., for availing the technology services offered by YallaGai. Convenience Fee shall be chargeable on every booking made through the Site. The Convenience Fee shall be exclusive of all applicable taxes on the Convenience Fee, if any.

“Cancellation Fee” shall mean the fare and Convenience Fee payable towards cancellation of a Ride by a Customer in terms of Clause 7 of these User Terms and the Cancellation Terms and Conditions available at https://www.yallagai.com The Cancellation Fee shall be exclusive of all applicable taxes on the Cancellation Fee, if any.

“City of Operation” shall mean a city in which the Customers and TPSPs avail and render the transportation services, respectively. For clarity, the services rendered by the TPSPs and availed by the Customers shall be in the same city.

“Customer/ You” means a person who has an Account on the Application.

“Driver” shall mean and include such individuals as may be evaluated, appointed, and trained by an operator associated with us or YallaGai to provide the transportation services on its behalf and persons who are registered with YallaGai and own the Vehicles and who have necessary city taxi permits and licenses to provide transportation services within the City of Operation.

“Fare” shall mean such amount in JOD, which is reflected on the Application, as the fare payable for the specific Ride performed by a Driver. The Fare shall be exclusive of all applicable taxes on the Fare, if any.

“Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of YallaGai.

“YallaGai” or “us” or “we” or “our” shall mean – Advertising., a company incorporated under the provisions of the Brønnøysundregisteret and having its corporate office at Statsråd Vinjes gate 3, 4250 KOPERVIK, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.

“Registration Data” shall mean and may include the present, valid, true, and accurate name, email ID, phone number and such other information as may be required by YallaGai from the Customer from time to time for registration on the Application.

“Ride” shall mean the travel in the Vehicle by the Customer facilitated through the Site.

“Service(s)” means the facilitation of transportation service by YallaGai through the Application or via a telephone request at the call centre of YallaGai, or booking on the Site, within the City of Operation, as elaborated in Clause 4.

“Site” shall mean the Application and the website operated by YallaGai or any other software that enables the use of the Application or such other URL as may be specifically provided by YallaGai.

“Total Ride Fee” shall mean and include the Fare, the Convenience Fee, the Cancellation Fee and Additional Fee and taxes as may be applicable from time to time.

“T&Cs” and “User Terms” shall mean these Customer terms and conditions.

“TPSP” shall mean a Driver and/or an operator associated with us, offering the service of transporting Customers within the City of Operation as requested by the Customer on the Application.

ELIGIBILITY

You will be “Eligible” to use the Services only when you fulfill all of the following conditions:

You have attained at least 18 (eighteen) years of age.

You are competent to enter into a contract under the Applicable Laws of Jordan.

If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, you must abide by such age limits.

REGISTRATION AND ACCOUNT

You understand and acknowledge that you can register on the Site only after complying with the requirements of this Clause 3 and by entering Your Registration Data.

You shall ensure that the Registration Data provided by you is accurate, complete, current, valid, and true and is updated from time to time. We shall bear no liability for false, incomplete, old, or incorrect Registration Data provided by you.

You are solely responsible for maintaining the confidentiality of your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by you or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that you may incur as a result of someone else using your password or Account, either with or without your knowledge.

We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.

Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site (“Permitted Information”), YallaGai does not want you to, and You should not, send any confidential or proprietary information to YallaGai on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms, you agree that any information or materials that You or individuals acting on Your behalf provide to YallaGai other than the Permitted Information will not be considered confidential or proprietary.

It is your responsibility to check to ensure that you download the correct application for your device. We are not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. We reserve the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.

We allow you to open only one Account in association with the Registration Data provided by you. In case of any unauthorized use of your Account please immediately reach us at support.jo@yallagai.com

In case, you are unable to access your Account, please inform us at support.jo@yallagai.com and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.

SERVICES

The Site permits you to avail the transportation services offered by TPSPs. The Service allows You to send a request through YallaGai to a TPSPs on the YallaGai network. The TPSPs has sole and complete discretion to accept or reject each request for Service. If the TPSPs accepts a request, YallaGai where any transportation services are availed on the Site, notifies You and provides information regarding the TPSPs name, Driver name, Vehicle license number, telephone contact details of the Driver and such other details as YallaGai may determine.

YallaGai shall procure reasonable efforts to bring You into contact with a Driver, subject to the availability of Driver in or around Your location at the moment of Your request for such services.

By using the Application or the Service, you further agree that:

You will only use the Service or download the Application for Your sole, personal use and will not resell or assign it to a third party.

You will not use an account that is subject to any rights of a person other than You without appropriate authorization.

You will not use the Service or Site for unlawful purposes.

You will not try to harm the Service, Site, or our network in any way whatsoever.

You will provide YallaGai with such information and documents which YallaGai may reasonably request.

You will only use an authorized network to avail the Service.

You are aware that when requesting Services, whether by message, via Site or calling the call center of YallaGai, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply.

You will comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which You are present while using the Site or Service; and

You are aware of and shall comply with the Multimedia Act, and the rules, regulations and guidelines notified thereunder.

YallaGai reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements. Further, YallaGai will store the information provided by You or record Your calls for contacting You for all Service related matters. You shall promptly inform YallaGai on any change in the information provided by You.

YallaGai or an authorized representative of YallaGai, shall provide information regarding services, discounts and promotions provided by YallaGai to You by way of an SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, You may at any point of time visit the specific link provided in the Site to discontinue the same.

YallaGai WILL BE ENTITLED TO PROCESS AND TRANSFER YOUR INFORMATION AS AND WHEN IT DEEMS FIT AND IT MAY STORE OR TRANSFER YOUR INFORMATION IN A SERVER OUTSIDE JORDAN OR THE COUNTRY WHERE YOU ARE LOCATED IN ORDER TO PERFORM YallaGai’S OBLIGATIONS UNDER THESE CUSTOMER T&C.

You agree to grant YallaGai a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT YallaGai TO SHARE YOUR INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES.

YallaGai will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous and/or similar to those herein contained. In such case, depending upon the modality and the mechanism as may be devised, You will be provided with the services by YallaGai jointly and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement also.

CONFIRMATION OF BOOKING

YallaGai shall, upon receiving the booking request from you in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to you via an SMS or email. In the event the booking is confirmed, you shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre. In the event a YallaGai Vehicle has been booked on the Site, the booking shall be confirmed by YallaGai and any complaint regarding incorrect details shall be redirected by us to YallaGai.

You shall bear the consequences and damages for any delay that may be caused to you due to Your failure to check the confirmation SMS or email or failure to inform YallaGai of the incorrect details immediately.

PAYMENT

YallaGai shall charge Convenience Fee for the Service which shall be determined and amended at the sole and absolute discretion of YallaGai. The Convenience Fee shall be payable by you to YallaGai and shall be informed to you.

TPSP shall charge Fare to you for the Ride offered to You by the TPSP.

You shall be required to pay such Additional Fee, which will form part of the receipt of the Total Ride Fee.

You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the receipt of the Total Ride Fee.

In addition to the Total Ride Fee, You may be required to pay such other charges incurred by you during the Ride in cash, which are not included in the receipt of the Total Ride Fee.

The Total Ride Fee will be collected by the YallaGai from you before the ride.

YallaGai shall provide a receipt of the Total Ride Fee payable by you at the end of the Ride, however, separate invoices raised by the TPSPs for the Fare and Additional Fee, and the Convenience Fee raised by YallaGai shall be provided to You on request. You may raise a request for a copy of the invoices from Support page.

All applicable taxes in respect of the Fare, Convenience Fee, Additional Fee, Cancellation Fee shall be borne and payable by You to the TPSPs or YallaGai, as the case may be.

You shall choose to pay for the Service Fee by following methods:

(i) Cash payment: Cash payment towards the Total Ride Fee after the completion of Ride can be made to the Driver.

(ii) E-Wallet payment: YallaGai offers You the facility of making an online payment through an E-Wallet powered by a third party payment processor (“Payment Processor”). The processing of payments, in connection with Your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Payment Processor that YallaGai engages for the purpose. YallaGai will not be responsible for any errors by the Payment Processor in any manner. Further, even in cases of E- Wallet payments, all Additional Fee (defined below) shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to the Driver. When You choose to make an E-Wallet payment, YallaGai shall collect the Fare on behalf of the TPSP who will be responsible for providing the transportation services.

(iii)Credit Card/ Debit Card/Wallet Payment/FPX/Net Banking Payment: Total Ride Fee shall be effected using the services of an entity providing payment gateway/processor services (“PG”), authorized by YallaGai. Such PG may either be YallaGai or any of its affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including credit/debit card details (Card Details) with the PG for the successful completion of payment towards Total Ride Fee to YallaGai and authorize the PG to complete such transactions. In this respect, it is clarified that all PGs whose services are utilized for the purposes of the Site and/or Application and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant. Your authorization permits the PG to debit or credit the bank account associated with your payment details. Your authorization further permits the PG to use Your Card Details for the processing of transactions initiated by you at any of YallaGai’s affiliates. Your authorization will remain in effect as long as you maintain an Account with Us. In the event you delete Your Card Details with the PG or if You delete Your Account, the PG will not process any further transactions initiated by You at the Site or Application and at the sites of any of YallaGai’s affiliates. Your authorization under this clause is subject to any other terms and conditions of the PG.

Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between you and the Payment Processor. YallaGai shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.

CANCELLATION POLICY

You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee as explained below: in Economy-اقتصادي Cancellation Fee will be charged

• If you cancel after 5 minutes after the cab is allotted or

• If a driver cancels after waiting at Your location for more than 5 minutes

• Notwithstanding the foregoing, if the Driver is delayed by more than five (5) minutes to pick You, You will not be charged any Cancellation Fee.

You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Application and/or the Site.

YallaGai shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee, and YallaGai for the Convenience Fee on cancellations shall be provided to You on request. You may raise a request for a copy of the invoices from the Support page.

The Cancellation Fee shall be payable by You at the completion of Your Subsequent Ride.

USER VIOLATION OF USER TERMS

You shall not smoke and drink in the Vehicles or misbehave with the Driver or act in violation of Applicable Law. In the event You are found to be involved in the activities set out above, You shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by YallaGai.

CUSTOMER RELATIONSHIP MANAGEMENT

All issues, opinions, suggestions, questions and feedback while availing our Services shall be communicated to us through email our email support.jo@yallagai.com In case of a Ride booked on our Application, You shall be required to rate the Ride after its termination. You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Rides or Services.

Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing which, such issue will not be addressed.

Any issue reported on channels other than the above may be addressed by YallaGai only on a best-effort basis. YallaGai takes no liability for inability to get back on other channels.

YallaGai shall endeavor to respond to Your issues within 2 (two) working days of Your reporting the same and endeavor to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, YallaGai or YallaGai shall not be liable for any damages or losses in the event You are not satisfied with any such resolution.

Where You avail of any services offered by YallaGai on our Site, we shall re-direct all Your issues, opinions, suggestions, questions and feedback to YallaGai

FORCE MAJEURE

We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.

INDEMNIFICATION

By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold YallaGai, YallaGai, their affiliates, their licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, including the TPSPs or (c) Your use or misuse of the Application or Service.

LIABILITY

The information, recommendations and/or Services provided to You on or through the Site, the Application and YallaGai call center are for general information purposes only and does not constitute advice. YallaGai will reasonably keep the Site and its contents correct and up to date but does not guarantee that (the contents of) the Site is free of errors, defects, malware and viruses or that the Site is correct, up to date and accurate.

YallaGai shall not be liable for You missing trains/flights/events or delays etc. as the Service is dependent on many factors not in YallaGai’s control. You must book Your Ride after taking into account the check-in time, traffic and weather conditions, political rallies, natural calamities, traffic barricades, car breakdowns and other un-expected delays.

In the event, there is a delay by the Vehicle in reaching the pickup location beyond 60 (SIXTY) minutes of the pickup time, YallaGai shall only endeavor to get You in touch with the Driver assigned for Your Ride.

YallaGai shall not be liable for any damages resulting from the use of or inability to use the Site, including damages caused by wrong usage of the Site, error in call Centre number, network issues, malware, viruses or any incorrectness or incompleteness of the Information or the or Application.

You shall take full responsibility of Your items and luggage. In case of lost items inside the Vehicle during the journey, YallaGai will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same. If You leave any goods in the Vehicle or have any complaint in respect of the Services or the use of the Vehicle, You have to inform YallaGai of the same in writing within 24 (twenty four) hours of using the Vehicle or the Services of YallaGai. In the event it is found, You shall be informed about the YallaGai office from where You can collect it after 3 (three) working days from the date You were informed. YallaGai however shall not be responsible for delivering the same back to You. If requested, YallaGai may deliver the misplaced item/s back to You after 3 (three) working days from the date You were informed, subject to the place of delivery being twenty (20) kms from the YallaGai office. YallaGai shall charge You a flat fee of JOD 25 for such delivery.

YallaGai does not assure a complete sustainability of its Service and shall not be held responsible or liable for the same, in any manner.

YallaGai shall not be responsible for any loss of communication / information of status update and benefits under the program. All this information will be sent on mobile number and/or email ID registered with YallaGai. YallaGai will not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.

IN NO EVENT SHALL YallaGai BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF YallaGai HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL YallaGai’s AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE USER TERMS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF JOD 1000/- (Jordanian dinar One Thousand only).

If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions and the extent of the liability of YallaGai shall be the minimum permitted under Applicable Law.

APPLICATION LICENSE

Subject to Your compliance with these User Terms, YallaGai grants You a limited, revocable, non-exclusive, non-transferable and non sub licensable license to download and install a copy of the Application on a single mobile device that You own or control and to run such copy of the Application solely for Your own personal use and to use the Site.

You shall not (I) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Site in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Site on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Site, or (c) copy any ideas, features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Site.

You shall not: (I) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violate of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Site, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Site, the Application or Service or its related systems or networks.

YallaGai will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. YallaGai may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that YallaGai has no obligation to monitor Your access to or use of the Site, Service or Posted Content, but has the right to do so for the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or to comply with Applicable Law or the order or requirement of a court, administrative agency or other Governmental body. YallaGai reserves the right, at any time and without prior notice, to remove or disable access to any content that YallaGai, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Site, the Service or Application.

CONTENT POSTED BY CUSTOMERS

YallaGai may accept posting of any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information given by you on the Site (“Posted Content”) by You. You represent that You have obtained all permissions and consents required to post the Posted Content and such Posted Content complies with all requirements of the Posted Content. YallaGai shall not in any manner be responsible for or endorse the Posted Content.

You agree that when posting Posted Content, You will not:

Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful material or information.

Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless You own or control the rights thereto or have received all necessary consents.

Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

Advertise or offer to sell or buy any goods or services for any business purpose, unless the Site specifically allows such messages.

Conduct or forward surveys, contests, pyramid schemes or chain letters.

Download any file posted by another user that You know, or reasonably should know, cannot be legally distributed in such manner.

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

Deceive or mislead the addressee about the origin of a messages or communicate any information which is grossly offensive or menacing in nature.

Restrict or inhibit any other user from using and enjoying the Site.

Violate any code of conduct or other guidelines which may be applicable for any particular Posted Content.

Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

Threaten the unity, integrity, defense, security or sovereignty of any country, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

Violate any Applicable Laws or regulations including the Multimedia Technology Act and the rules, regulations and guidelines notified thereunder.

INTELLECTUAL PROPERTY OWNERSHIP

YallaGai alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Site, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations; text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code; or other information provided by You or any other party relating to the Site, Application or the Service.

Third party trademarks may appear on this Site/ Application and all rights therein are reserved to the registered owners of those trademarks. For use of any third party’s intellectual property, You need to get permission directly from the owner of the intellectual property for any use.

These User Terms do not constitute a sale and do not convey to You any rights of ownership in or related to the Site, the Application or the Service, or any intellectual property rights owned by YallaGai. You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the Services or the Site/ Application.

You may use information on the Site purposely made available by YallaGai for downloading from the Site, provided that You:

do not remove any proprietary notice language in all copies of such documents and make no modifications to the information.

use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or

do not make any additional representations or warranties relating to such information.

LINKS

If permitted by YallaGai, You may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or in any other manner any YallaGai trademarks or service marks or any Content belonging to YallaGai and appearing on the Site, including any logos or characters, without our express written consent. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent.

TERM AND TERMINATION OF LICENSE AGREEMENT

Unless terminated in accordance with this Clause, the agreement between YallaGai and You is perpetual in nature upon downloading the Application and for each Ride booked through the Site.

You are entitled to terminate the agreement at all times by deletion of Your Account, thus disabling the use by You of the Site. You can close Your Account at any time by following the instructions on the Site.

YallaGai is entitled to terminate the agreement at all times and with immediate effect (by disabling Your use of the Site and the Service) if You: (a) violate or breach any term of these User Terms, or (b) in the opinion of YallaGai, misuse the Application or the Service. YallaGai is not obliged to give notice of the termination of the agreement in advance. After termination YallaGai will give notice thereof in accordance with these User Terms.

Termination of this agreement will not prejudice accrued rights of either YallaGai or You.

Clauses Indemnification, Liability, Application License, Contents posted on Site/ Application), intellectual Property Ownership, Term and Termination, Notice and Applicable Law and Dispute Resolution and such other provisions which are intended to survive the termination, shall survive the expiry/termination of these User Terms in accordance with their terms.

INVALIDITY OF ONE OR MORE PROVISIONS

The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.

CONFLICT

In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and YallaGai, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.

DISCLAIMER

You agree that YallaGai is merely an electronic platform to facilitate aggregation of Vehicles and does not in any manner provide transportation services. YallaGai does not endorse, advertise, advise or recommend You to avail the Services of any Driver. YallaGai also does not guarantee or provide assurance in respect of the behavior, actions or data of the users posted on the Site.

We do not authorize anyone to make a warranty on Our behalf and You shall not rely on any statement of warranty as a warranty by Us.

YallaGai and their representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from YallaGai or any other person’s negligence or otherwise).

This Site, Application and all content on the Site and the Application are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by Your access of the Site and/or Application, that Your access of the Site and/or Application and availing of Services is at Your sole risk, that You assume full responsibility for Your access and use of the Site and/or Application, and that YallaGai shall not be liable for any damages of any kind related to Your access and use of this Site and/or Application.

All images, audio, video and text in the Site and/or Application are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner. Any resemblance of any matter to anybody or anything is purely unintentional and/or coincidental.

MODIFICATION OF THE SERVICE AND USER TERMS

YallaGai reserves the right, at its sole discretion, to modify or replace, in part or full, any of these User Terms, or change, suspend, block, discontinue or restrict Your use to all or any feature of the Service or Application at any time.

YallaGai shall not be required to notify You of any changes made to these User Terms. The revised User Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current User Terms. You can determine when YallaGai last modified the User Terms by referring to the “Last Updated” legend above. It shall be Your responsibility to check these User Terms periodically for changes. YallaGai may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, your continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the User Terms made available on the Site at the time of such use. “Last Updated” legend above. It shall be Your responsibility to check these User Terms periodically for changes. YallaGai may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, Your continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the User Terms made available on the Site at the time of such use.

NOTICE

YallaGai may give notice by means of a general notice on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail to Your address on record in YallaGai’s account information.

You may contact YallaGai by electronic mail at Our email address support.jo@yallagai.com or by written communication sent by regular mail to Our address at Almadinah Str, Amman, Jordan.

ASSIGNMENT

You shall not assign Your rights under these User Terms without prior written approval of YallaGai. YallaGai can assign its rights under the User Terms to any affiliate.

APPLICABLE LAW AND DISPUTE RESOLUTION

These User Terms are subject to the laws of Jordan. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of YallaGai as YallaGai may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration Act, as amended from time to time or in case the Arbitration Act, is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by YallaGai and You. The place of the arbitration shall be Jordan, unless otherwise mutually agreed by YallaGai and You in writing. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Jordan.

YallaGai Fleet Service Provider Agreement

You shall be able to avail our Service and successfully book a ride on a Vehicle using the Site only upon accepting these T&Cs and the terms of the Permit Holder Service Agreement of the relevant Permit Holder, that governs the provision of transportation service to You using the Vehicle, available on the Site. You agree and accept that when You express interest in booking a ride on a Vehicle on the Site, the Vehicle shall be booked as a whole, for use by Yourself and other Co- passengers interested in booking a ride on the same Vehicle for the same route. YOU HENCE AGREE TO THESE T&Cs AND APPOINT YallaGai AS YOUR REPRESENTATIVE FOR THE PURPOSE OF BOOKING THE SAME VEHICLE FOR THE SAME ROUTE ON BEHALF OF YOURSELF AND OTHER CO- PASSENGERS, BY AND FOR ACCEPTING THE TERMS OF THE RELEVANT PERMIT HOLDER SERVICE AGREEMENT.

You agree that under this clause 5, YallaGai acts as Your representative for the limited purpose of providing Services and will not be construed as Your representative or agent or partner, whether under this Agreement or otherwise, for any other purpose.

DO’S & DON’TS

You are required to ensure that the Vehicle that reports for pick up bears the same registration number and the registration details specified to You through the Site.

You shall not use the Site for any unlawful purpose, including but not limited to sending or storing any unlawful material or for fraudulent purposes.

You may reach Us at support.jo@yallagai.com and +4723967611. All the calls made to YallaGai’s Call Center are recorded by YallaGai for quality and training purposes.

USE OF SITE

You shall not host, display, upload, modify, publish, transmit, update, or share any information that:

belongs to another person and to which You do not have any right to; or interferes with another your use and enjoyment of the Site or Services; or

that is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986, of another person; or

misleading in any way; or is patently offensive to the online community, such as sexually explicit Content (as defined hereinafter), or Content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or

involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing or “spamming”; or

infringes upon or violates any third party’s rights, (including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address, or phone number) or rights of publicity]; or

contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); or

provides material that exploits people in a sexual, violent, or otherwise inappropriate manner or solicits personal information from anyone; or

provides instructional information about illegal activities such as making or buying illegal weapons, or providing or creating computer viruses; or

contains video, photographs, or images of another person without his or her express or written consent and permission or the permission or the consent of his her guardian in the case of minor; or

tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable codes of conduct and end user access and license agreements) to the Site or to profiles, blogs, communities, account information, bulletins, or other areas of the Site or solicits passwords or personal identifying information from other users; or

engages in commercial activities and/or sales on or related to the Site, without Our prior written consent, such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” items. Throughout these T&Cs, our “prior written consent” means a communication coming from Our authorized representative, specifically in response to Your request, and specifically addressing the proposed activity or conduct for which You seek authorization; or

refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Site, contains Content that is prohibited under these T&Cs or violates the letter or spirit of these T&Cs; or

harms minors in any way; or

is fraudulent or involve the sale of counterfeit or stolen items; or

violates any law for the time being in force or any YallaGai policies, as updated from time to time; or

deceives or misleads the users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or

impersonates another person; or

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal identifiable information or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site; or

threatens the unity, integrity, defense, security or sovereignty of Jordan, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or

is false, inaccurate, or misleading; or

directly or indirectly, offers, attempts to offer, trades, or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any Applicable Laws, rule, regulation, or guideline for the time being in force; or

creates liability for Us or causes Us to lose (in whole or in part) the services of Our ISPs or other suppliers.

You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. We reserve the right to bar any such activity.

You shall not probe, scan, or test the vulnerability of the Site or any network connected to the Site nor breach the security or authentication measures on the Site, or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any Customer, including details of Accounts not owned by You, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Site.

You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Our systems or networks, or any systems or networks connected to the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Site or any service offered on or through the Site. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these T&Cs, or to solicit the performance of any illegal activity or other activity that infringes the rights of YallaGai or others.

You shall not use the Services or Site in any manner that could damage, disable, overburden, block or impair any of the server connected to the Site. You may not attempt to gain unauthorized access to the Site through hacking, password mining or any other means.

You may not reverse engineer, decompile and disassemble any software used to provide the Services.

You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation, of YallaGai on platform or otherwise tarnish or dilute any of Our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us.

Solely to enable Us to use the information so that We are not visiting any rights You might have in Your Information, you agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your Information in accordance with these T&Cs and Our Privacy Policy.

You shall not engage in advertising to, or solicitation of, other users of the Site to buy or sell any products or services, including, but not limited to, services related being displayed on or related to the Site. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Site. It shall be a violation of these T&Cs to use any information obtained from the Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Site without Our prior explicit consent. In order to protect Our users from such advertising or solicitation, We reserve the right to restrict the communication from a user to other users, as We may deem appropriate in Our sole discretion.

You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Site) as necessary to satisfy any Applicable Laws, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

We reserve the right, but have no obligation, to monitor the materials posted on the Site. We shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any Applicable Laws or either the spirit or letter of these T&Cs. Notwithstanding this right of YallaGai, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE SITE/ AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Our views. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Site. You hereby represent and warrant that You have all necessary rights in and to all Content You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.

Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Site.

It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Site and that You may be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain personal information about You on the public forum due to Your use of the Site, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses but by using the Site, You acknowledge and agree that, We shall not be responsible for the use of any personal information that You publicly disclose or share with others on the Site. Please carefully select the type of information that You publicly disclose or share with others on the Site, or from the Site on other social platforms (eg, but not limited to Facebook).

CONTENTS POSTED ON SITE

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these T&Cs, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.

You may use information on the Site purposely made available by Us for downloading from the Site, provided that You:

do not remove any proprietary notice language in all copies of such documents; or

use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or

make no modifications to any such information; or

do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (“Posted Content”) by You. Such Posted Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Posted Content. We shall be entitled to, use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by Us in the manner that We deem fit, consistent with Applicable Laws and You are not entitled to any payment or other compensation for such use of Posted Content by Us. Notwithstanding anything contained in this clause, You shall be solely responsible for the Posted Content on the Site.

PLACING A SERVICE REQUEST

You may offer a request to avail the Service on the Site after accepting these T&Cs and the Permit Holder Service Agreement. By offering a request to avail the Service on the Site You are bound by these T&Cs and the Permit Holder Service Agreement.

We will store the information provided by You for matters connected to the request for offer of Service and incidental thereto. Further, information relating to the Service will be sent to You on Your mobile number or email ID registered with Us by You. You may promptly inform Us on any change in the contact information provided.

We will not be responsible for any change in the mobile number/e-mail ids which have not been updated on the Site by You. We will not be liable for any loss incurred due to the inappropriateness of the mobile or email or any other communication medium.

CONFIRMATION OF BOOKING

We may, upon receiving the offer by You to avail the Service, accept the offer and initiate the Service including the booking of the Vehicle, which shall be informed to You through the Site or vide an SMS and/or email.

In the event the aforesaid offer is accepted by Us, You shall be sent the booking details including the Authorized Drivers name and contact details, Vehicle registration number, charges and the pick up and drop points estimated time of arrival (“ETA”), estimated travel time (“ETT”) and such other details as We may determine from time to time. You hereby understand, agree and consent to the receipt of such messages from Us.

You shall be responsible for immediately reporting the errors, if any, occurred in the transmission of information regarding the initiation of Service, to You. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS/email and/or failure to inform Us of the incorrect and/or inaccurate details immediately.

SUBSTITUTE VEHICLE

In the event of breakdown of the Vehicle during the course of the ride, every effort will be made by the Authorized Driver/Permit Holder for its immediate repair. In case the Vehicle is beyond repair by the Authorized Driver/Permit Holder, YallaGai on a best effort basis may arrange for a Substitute Vehicle offering the service of transportation for completing Your ride to Your destination. The availability of Substitute Vehicle shall be subject to Your confirmation to avail the services of such substitute transport service provider.

You acknowledge and agree that Substitute Vehicle may not be necessarily of the same type as that of the Vehicle availed from the Site. Moreover, YallaGai is facilitating Substitute Vehicle on Your confirmation to avail the services of such substitute transport service provider and these transport service provider of the Substitute Vehicle may not necessarily be Authorized Driver/Permit Holder and/or operator who are registered with YallaGai and perform services on and through the Site. YallaGai bears no responsibility and liability for delays and losses suffered by You or caused to You as a consequence of the breakdown of the Vehicle booked through the Site. Further, YallaGai shall not be held liable for any damages resulting from the use of the Substitute Vehicle.

Fare for the Services agreed between You, the Permit Holder of original Vehicle and YallaGai may remain the same and may not be affected by Your availing of the Substitute Vehicle. Without limiting any other provision of this Agreement, in the event of an accident, breakdown or equipment failure during the course of the ride, whether or not a Substitute Vehicle is available or accessible to You, YallaGai will not be liable for any resulting accommodation or living expenses or personal expense that is incurred by You.

PAYMENT

Online payment for trips shall be made to Us in advance of the transportation services. When You choose to make an online payment, We shall collect the fare from You as the representative of the Customer.

The processing of payments or credits, as applicable, in connection with Your use of the Payment Method will be subject to the terms, conditions, and privacy policies of the Payment Processor, We engage for the purpose. We will not be responsible for any errors by the Payment Processor. In connection with Your use of the Services, We will obtain certain transaction details, which We will use solely in accordance with its privacy policy.

We will generate the invoice which will be sent across to Your registered e-mail. Please note that the charges mentioned in the invoice are exclusive of traffic surcharge.

Any payment made is non-refundable.

INTELLECTUAL PROPERTY PROTECTION

All trademarks, brands and service marks used in connection with the Site or Services offered by YallaGai are owned by YallaGai and is YallaGai’s property; YallaGai owns all copyrights and intellectual property rights and database rights in connection with the Services and the Site. Third party trademarks may appear on this Site and all rights therein are reserved to the registered owners of those trademarks. For use of any third party’s intellectual property, you need to get permission directly from the owner of the intellectual property for any use.

You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the Services or the Site.

INTELLECTUAL PROPERTY PROTECTION

OTHER BUSINESSES

We do not take responsibility or liability for the actions, products, content, and services on the Site, which are linked to affiliates and / or third party websites using Our APIs or otherwise. In addition, we may provide links to the third party websites of affiliated companies and certain other businesses for which, we assume no responsibility for examining or evaluating the products and services offered by them, and We do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof.

LINKS

We welcome links to this Site. You may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or in any other manner any YallaGai trademarks or service marks or any Content belonging to YallaGai and appearing on the Site, including any logos or characters, without Our express written consent. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without Our prior written consent.

TERMINATION AND EXPIRY OF THE ACCOUNT

We reserve the right to modify, terminate or suspend Services to You at any time without prior notice due to any changes in internal policy or the Applicable Laws or any breach of these T&Cs by You or for any reason whatsoever. You can terminate Your Account by submitting a request to Us at support.jo@yallagai.com. We will make every effort to respond to Your request for termination at the earliest. You will remain responsible for all transactions that occurred prior to termination of Your Account.

DISCLAIMERS

You understand that YallaGai is merely an intermediary providing online marketplace services and the Site is only a platform where You shall request for YallaGai TOURS & TRANSPORT transportation services by Permit Holders, to be provided upon execution of the Permit Holder Service Agreement and registration and acceptance of these T&Cs. Accordingly, We shall not be liable for the quality, safety, reliability, legality, delivery or any other aspect of the YallaGai TOURS & TRANSPORT transportation service. To the extent permissible under Applicable Laws, YallaGai disclaims and shall disclaim all liabilities, whether civil, criminal, tortious, or otherwise, that may accrue as a consequence of the breach by the Permit Holder, during the course of providing the YallaGai TOURS & TRANSPORT transportation service, (a) of the Applicable Laws; (b) of the terms of the applicable licenses and permits that are issued by the transport authorities in the City of Operation; or (c) of the duty of care the Permit Holder and/or the Driver owes to the Customers.

Your use of the Service is at Your sole risk. The Service is provided on an “as is” and “as available” basis. We disclaim all warranties of any kind about Our Services or the Site, whether express or implied including without limitation, any representation or warranty about for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, fitness for any particular purpose, non-infringement, or completeness.

Without prejudice to the forgoing paragraph, we do not warrant that:

This Site will be constantly available, or available at all.

The information on this Site is complete, true, accurate or non-misleading; or

This Site: information, Content, materials, product (including software) or services included on or otherwise made available to You through the Site; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on the Site constitutes, or is meant to constitute, advice of any kind.

YallaGai shall not be responsible or liable for any direct, indirect, incidental, punitive, or consequential loss or damage, howsoever caused or suffered by the Customer arising out of the use of Services, including but not limited to cancellation of the Services, deviations from the ETA and ETT.

YallaGai will contractually mandate that the Permit Holder fulfils his obligations to the Customers but, YallaGai will not be held liable for any loss or damages suffered by the Customers during the YallaGai transportation service or due to the failure of the Permit Holder to provide YallaGai transportation services to the Customer for any reason whatsoever.

It is expressly made clear to You hereby that YallaGai does not own any Vehicles, nor does it directly or indirectly employ any Drivers for the Vehicles. YallaGai disclaims all liability in respect of the Drivers and the Vehicles alike. YallaGai however encourages You to notify Us of any complaints that You may have against the Driver of any Vehicle that You booked using the Site.

All the Vehicles listed on the Site are continuously tracked using GPS for security reasons only.

We will take every reasonable effort not to share any of trip details, Registration Data, or other personal information (collectively, “Personal Information”) You provide Us, except as required under any Applicable Law, or to the limited extent necessary for Us to implement any booking instructions We receive from You. Please read Our Privacy Policy for further details regarding the use of Your Personal Information. We will bear no liability for the consequences in any event where Your Personal Information has been willingly or inadvertently shared by You with any third party.

We do not authorize anyone to make a warranty on Our behalf and You may not rely on any statement of warranty as a warranty by Us.

YallaGai and its representatives, officers, employees, agents, and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from YallaGai or any other person’s negligence or otherwise).

NOTICES AND COMMUNICATION

Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to:

Attn: YallaGai

Address: Almadinah Str, Amman, Jordan

E-mail: support.jo@yallagai.com

All Your communication with Us will be of a professional nature only. You will not contact Us to harass, intimidate or threaten any person, or to promote any cause, which You may support.

You will be also subject to Our privacy policy.

Indemnity and Limitation of Liability

You will defend, indemnify, and hold harmless YallaGai, and each of their affiliates (and their respective employees, directors, agents, and representatives) from and against any all claims, costs, losses, damages, judgments, penalties, interest, and expenses (including reasonable attorneys’ fees) that arises out of or relates to use of the Services or the Site from Your Account, or Your violation of these T&Cs and the Permit Holder Service Agreement.

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE CANCELLATION OF YOUR ACCOUNT WITH THE SITE. IN NO EVENT SHALL YallaGai BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT OUR TOTAL CUYallaGaiTIVE.

TO YOU FOR ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF YOUR USE OF THE SITE, REGARDLESS OF THE FORM OF ACTION, EXCEED JOD 1000/- (Jordanian dinar ONE THOUSAND ONLY).

FORCE MAJEURE

We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered, or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.

For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of YallaGai.

COPYRIGHT COMPLAINT

We respect the intellectual property of others. In case You feel that Your work has been copied in a way that constitutes copyright infringement, You can write to Us at support.jo@yallagai.com

WAIVER

Our failure, delay, or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time shall be barred.

REVISION OF T&Cs

We reserve the right to change any of these T&Cs or any policies or guidelines governing the Site or Services, at any time and at Our sole discretion. It is Your responsibility to review these T&Cs periodically for updates / changes. Any changes will be effective upon posting of the revisions on the Site. We may send You an automated e-mail to Your registered e-mail ID informing about the changes made.

Unless otherwise specified by Us, revised T&Cs will take effect automatically and be binding from the day they are posted on the Site. By continuing to access or use the Site or the Services, you will be deemed to have agreed to accept and be bound by such revised T&Cs. If You do not agree to the revised T&Cs, you should discontinue accessing Our Site or using Our Services immediately. You can find the date on which these T&Cs were last updated at the legend ‘Last updated on ‘at the beginning of these T&C’s.

CUSTOMER GRIEVANCE REDRESSAL POLICY

If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact Our customer care at support.jo@yallagai.com

The procedure of escalation of complaints shall be as follows:

Escalation Level – 1: Write to Team YallaGai Partner

Address: Statsråd Vinjes gate 3B, 4250 KOPERVIK, Jordan

E-mail: support.jo@yallagai.com

Response Time: 72 hours

We shall respond to all complaints lodged with us, within 72 (seventy two) hours through emails, telephone calls, personal visits, etc. and shall redress Your grievance expeditiously.

SEVERABILITY

If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.

GOVERNING LAW AND DISPUTE RESOLUTION

Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled, in the offices of YallaGai in Haugesund, through mutual consultation and escalation at such offices of YallaGai as YallaGai may designate. If the Dispute is not settled amicably as aforesaid within a period of [14] (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration Act, . Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the Customer.

The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Haugesund.

This T&Cs and the Permit Holder Service Agreement shall be governed by and construed in accordance with the laws of Jordan and, subject to this Clause 25, We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs and the Permit Holder Service Agreement will be adjudicated exclusively before a competent court in Haugesund, Jordan only.

YallaGai CHARGES

SAFETY & WELFARE

YallaGai applications is facilitated with either for drivers or passengers to be equipped with SOS/999 emergency alerts as well.

For the safety of e-hailing drivers, passengers are required to upload valid identification card or passport details when they register and YallaGai assures on the protection of data given them.

To protect the welfare of e-hailing drivers, YallaGai has established code of conduct and guidelines for drivers to relay their grouses, which could be audited by the government.

Driver’s Code Of Conduct

1. COMPLIANCE WITH ALL LAWS, REGULATIONS, COMPANY POLICIES AND GUIDELINES

(a) You shall comply with Road Transport Department (JPJ) and Agensi Pengangkutan Awam Darat (APAD) rules and regulations and Company policies and guidelines as well as this Code of Conduct and any further guidelines that may be issued by the “Company” from time to time.

(b) You are prohibited from taking part in any illegal demonstrations against the Company, being a member of an unregistered association, incite other drivers not to use the Company application, threaten to boycott or boycott the Company application or any other activities that may be construed to be against the interests of the Company.

(c) You agree not to be involved in any activity that may impair or degrade the reputation of the Company and/or causes disruption to the Company’s operation or conspire with other drivers or any third party with the intention to commit the aforesaid acts.

(d) The Company is doing its best to promote the brand and bring more jobs to you. Hence, we need your support to promote the brand, provide good service to our customers. In the event you are not sure, please check with our customer service team for clarifications.

(e) You are strictly prohibited against committing any acts with the intention to cheat or defraud the Company.

(f) You are to always conduct yourself with decency within the Company premises and follow Company guidelines. Any physical and verbal abuse against YallaGai’s staff will not be tolerated, and may be reported to the authorities.

(g) You shall not harass/threaten any Company Staff and/or passenger in person or over the telephone. Acts of harassment such as asking for mobile numbers, stalking or taking photos will result in disciplinary actions.

(h) The Company may also use and process your data for marketing purposes such as:

To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from The Company , Company’s Group, its partners, sponsors or advertisers;

To notify and inviolate you to events or activities organized by the Company, its partners, sponsors or advertisers;

To process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity;

To share your Personal Data amongst its subsidiaries, associate companies and jointly controlled entities as well as with its agent, vendor, supplier, partner, contractor or service provider who may communicate with you to market their products, services, events or promotions.

2. QUALITY SERVICE AND PROFESIONALISM

(a) You shall provide safe and clean transportation to all passengers. The safety and comfort of customers and drivers on the YallaGai APP platform is of utmost priority.

(b) The Company does not tolerate any consumption of drugs or alcohol by drivers while using the Company platform. This is against the law and a serious violation of the Company’s safety policy. Illegal substances and open containers of alcohol are not permitted in drivers’ vehicles. If a passenger believes a driver may be under the influence of drugs or alcohol, he or she has the right to end the trip immediately and alert YallaGai Customer service.

(c) You are prohibited from having or keeping weapons of any kind or description in your vehicle or on your person for any reason whatsoever.

(d) The Company takes a serious view on reckless driving which endangers passengers and/or other road users and this includes:

Driving against the direction of traffic

Failure to comply with speed limit

Failure to conform with traffic light

Using your mobile phone without any hands free kit while driving

Failure to use the indicator signal prior to changing lanes or turning into a junction

Breaches of any other traffic laws

(e) You are responsible to maintain the vehicle in a good operating condition, in accordance to the industry safety standards. Drivers should also undergo regular physical health checks as mandated or recommended by local regulations or as and when directed by the Company.

(f) You shall always be properly and decently dressed and exhibit good mannerism as well as communicate with your passengers politely. No Slippers, Singlets, and / or shorts are allowed.

(g) You are prohibited from driving without any valid license, insurance policy and/or business licenses or permits required to provide transportation for hire.

(h) We recommend that you always remind your passengers to wear a seatbelt.

(i) Avoid violent and aggressive behavior at all times. The Company does not condone any form of violence or aggression. Drivers must not exhibit aggressive behavior, including getting into verbal disputes with passengers, using vulgarity or insinuation or making threats or physical blows with the passenger. In the event of the situation getting out of hand, never take matters into your own hands or escalate the tension (i.e. harass or make threats whether the ride is ongoing or has ended). Always choose to report the case to the Company as soon as possible. We aim to serve all parties impartially and will take such actions as appropriate.

(j) You are strictly forbidden from committing any form of sexual offence, including making lewd comments/ texts, sexual harassment, unwanted physical contact, unlawful restraint, drugging, molestation and rape. These are criminal offences under the law and a serious violation of the Company’s safety policy. Offenders will be prosecuted against the law.

(k) Bear in mind that harassment differs according to societal and personal norms — commenting on appearance, asking overly personal questions and infringing into personal space are generally deemed inappropriate. We urge you to be mindful of other users’ privacy and personal space. Texting or calling your passengers outside of professional grounds is both a form of harassment and a breach to his or her entitlement to personal security and data protection.

(l) As a transport provider, you are encouraged to provide assistance to handicapped passengers especially when entering or alighting your vehicle.

(m) You shall accede to reasonable requests from your passengers such as lowering the air-conditioning and radio volume. You may help passengers with their luggage if your physical ability permits.

(n) With regards to visually impaired passengers who are accompanied by their guide dogs, you are encouraged to accept such bookings if it doesn’t offend the tenets of your religion.

(o) Knowledge of traffic conditions such as road constructions, major accidents or outdoor events which may delay a trip is deemed an advantage in your work and you are encouraged to always be alert to such developments. Do inform your passengers if you are running late.

(p) In the event your passenger leaves behind his/her belongings (including cash) in your vehicle, you are required to return the same to the passenger urgently or through the Company’s Customer Service.

(q) Honor a booking you have accepted. This is very important in building passenger confidence and encourages more passengers to use our platform. More passengers mean more jobs for drivers as a whole.

(r) Do not transfer a job to other drivers or any other person. If you are unable to pick up a passenger due to an emergency, please call the passenger immediately before cancelling the booking. You are strongly encouraged not to cancel jobs except in an emergency (e.g. car breakdown)

(s) Wait for your passenger to arrive at the pick-up point. Driving off without waiting for them provides a very negative experience for your customer. Please call your passenger after waiting for at least 3 Minutes to confirm if they still require a ride. Please inform the passenger and our Customer Service if you are unable to wait further.

(t) You shall not refuse to provide services based on a person’s race, religion, nationality, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under law. This type of behavior can result in termination of Contract. It is disrespectful to make derogatory or discriminatory remarks about a person or group whether or not the passenger belongs to the group.

(u) Do not set your own fares (e.g. charge per trip) as this may be considered as overcharging. Collect the correct fare according to the charges shown on the app platform, plus other charges as set by the respective companies, or the platform.

(v) Do not solicit passengers to make personal or extra booking arrangements. This goes against our principle of assigning the nearest vehicle to the passenger. You are also depriving your passenger from getting a vehicle in the most efficient way.

(w) Do not recommend other ride booking apps to your passengers. This practice is annoying and unprofessional to passengers.

(x) Passengers do appreciate honesty on the part of drivers. Hence, you shall provide your service that is based on this principle. Acts of cheating such as failing to give correct change for cash payment or taking a longer route than necessary (unless there is a valid reason for it or specifically requested by the passenger) is prohibited.

(y) You are strictly prohibited from contacting your passenger through any channel or platforms unless it is for work purposes.

(z) You are strictly prohibited from contacting your passenger unless it is for purposes related to the job booking made by such passenger.

(aa) You must not have another person inside the car.

(bb) Respect your passenger’s privacy. You MUST keep confidential all your passenger’s personal information (i.e. name, mobile number and address) that comes into your possession. Do not disclose or share any of your passenger’s personal information with anyone, whether your friends or family members, or other passengers, drivers or members of the public.

(cc) You shall not ask passengers to change payment method after accepting a job (Eg: Asking passengers to pay by cash instead of credit card)

(dd) You must only use the vehicle that corresponds to the vehicle description which has been provided by you to the Company for provision of the transportation services.

(ee) You are strictly prohibited from sharing your ID, user account, and / or vehicle with other representative to perform Any jobs using the YallaGai Platform.

(ff) You are strictly forbidden from accepting customer’s request for transportation services without using the Company’s Application.

3. EMERGENCY PROCEDURE

(a) When you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situations has been handled by the authorities, please then notify the Company promptly so we may assist and take appropriate action as needed, including cooperating with law enforcement.

(b) You are required to refer to the Standard Operating Procedure on Emergency for further information.

4. CONTINUOUS TRAINING AND IMPROVEMENT

(a) At the Company, we are committed to continuous improvement to service standards. Drivers are to be open to feedback and further training.

(b) The Company implements a two-way passenger and driver feedback system, as well as an unrevealed passenger audit system. We also enforce continual evaluation of a driver’s suitability and performance, and provide feedback accordingly. In most cases, we aim to work together with the driver via feedback sessions, training events, workshops and audits etc. Results from these efforts depend on receptivity of the driver.

(c) You are required to attend the training sessions that are arranged by the Company or its agents unless you are faced with an emergency or due to other unavoidable reasons. In such situations, replacement sessions may be arranged at a later date.

(d) The Company maintains a zero-tolerance policy regarding all infringements and violations of this Code of Conduct and the Driver acknowledges that this may result in suspension or termination of Contract with the Company.

5. SAFEGUARD OF PARCEL/DOCUMENT – YallaGai PARCEL

(a) Driver MUST take good care/safeguard of the document/parcel during delivery service for YallaGai PARCEL.

(b) During delivery in progress for YallaGai PARCEL, driver is not allowed to leave the vehicle unattended at all times.

(d) Driver is responsible for any loss of goods (parcel/document) during transit.

(e) Driver are not allowed to damage, open, unwrapped parcel/document during transit in progress

Conditions for vehicles:

Vehicles should be open for all brands with at least three-star rating of Asean NCAP or equivalent to it.